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CCTV User Group & NASCAM Policies







( Joining & Events )




Data Protection Directive - GDPR (click this title to see our ICO Data Registration Certificate)

Privacy Matters

(click the privacy title (left) to see our ICO - Register of data controllers details)

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Data Registration Certificate

Data Protection Directive - GDPR (click this title to see our ICO Data Registration Certificate)

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Joining Us

Data Protection Directive - GDPR (click this title to see our ICO Data Registration Certificate)

Joining - Terms and Conditions 

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Data Protection Directive - GDPR (click this title to see our ICO Data Registration Certificate)

Event Terms and Conditions


Data Protection Directive - GDPR (click this title to see our ICO Data Registration Certificate)

Event Terms and Conditions


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The CCTV User Group & NASCAM take compliance and data protection seriously. We are dedicated to working closely with our Members, partners, customers and Data Controllers to ensure we meet our obligations as a Processor and data protection advocate. Through 'Wix' (our CCTV User Group & NASCAM website provider) we partner with industry-leading privacy and compliance experts.

In response to the new GDPR regulations that come into effect 25 May 2018 we have already contacted all our Members & customers (CONTROLLERS) to give you an assurance that in line with our GDPR policy we treat data security as a serious matter and confirm that all information supplied by you and your company is held securely and processed only as and when necessary. 
Your company information is held on a server in an encrypted format. The information can be accessed by office staff employed by The CCTV User Group Limited. The programs and devices we use are all password protected. 
Any data we hold about our Members & customers do not include any special type of information, we hold the business name, address, email & phone number of Customers.   
We will use the information to help identify you or your Membership account with us or to invoice you either to allocate payments or to contact you regarding future business. The CCTV User Group Limited will assist you, the Data Controller, in meeting the GDPR obligation to the security of processing and is committed to notifying you of any data breaches. 


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The CCTV User Group & NASCAM website is secured by Wix.com. 

Security of Wix's Sign Up Services and User Information

Wix values the security of our customers' information and we do everything in our power to protect it. 

Wix contracts security consultants to ensure the security of our user information. They perform regular security audits and infiltration testing to maintain our ISO/PCI security certifications. Any issues that are reported to our security team or raised during security audits these are resolved as soon as possible

  • Wix encrypts databases containing sensitive information, according to PCI standards, to add additional protection of personally identifiable information. Our encryption methods render this information unreadable without a cryptographic key. ​

  • Wix has a multiple layer security architecture to help protect against 0-day security issues. 

  • Wix's signup and login services are completed through a secure server. The information provided to Wix in the signup process is secured via HTTPS/ SSL communication. 

  • Wix uses cryptography hash functions to protect your information. Your password is stored as a hash digest and, in the event of a security breach, your original password cannot be recovered from our servers.  

If you believe you've found a security issue or vulnerability, please contact the Wix Security team.  


Click the GDPR icon above to report a security issue. 

Joining - Terms and Conditions

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When you join the CCTV User Group & NASCAM as a "Member", you are subscribing to a service from the CCTV User Group Ltd., a privately owned organisation. The word "Member" or "membership" refers to your subscription or your status as a subscriber to the service.

These terms and conditions form the basis of the contract through which CCTV User Group Ltd. will deliver the service. On subscribing and entering the website you agree to these terms and conditions and you are providing us with the appropriate consent to handle your personal information in accordance with the General Data Protection Regulation (GDPR).

CCTV User Group Ltd. & NASCAM is a commercial organisation whose registered office is at:  CCTV User Group Ltd. C/o Bruton Charles, The Coach House, Greys Green, Rotherfield Greys, Henley-On-Thames, Oxfordshire, RG9 4QG, United Kingdom.

Information handling 
CCTV User Group Ltd. is a registered data controller with the UK Information Commissioner's Office (ICO). 

The CCTV User Group Ltd. or its agents' store, host and otherwise process the information (including personal data) supplied by its members/subscribers/users via its websites.


Use of Cookies
CCTV User Group Ltd. follows guidelines on cookies as outlined by the UK Information Commissioner's Office (ICO). See our Privacy Policy on the website for more information. 


General Users - visitors to the NASCAM website 
CCTV User Group Ltd. does not collect any personal information from users visiting and browsing its website. Only aggregate data such as the number of visits per page are collected. Aggregate data are only used for internal purposes and we do not provide any personally-identifying information.

Data protection and use of personal data 
CCTV User Group Ltd. is the Data Controller and Data Processor of any personal data you supply. The personal data you supply will be used to process your application for membership, application for services, newsletter or information subscription or your application to become a partner.

The data collected by the CCTV User Group Ltd. through its website will be used for statistical and analytical purposes; to improve its own web content; to develop new products and services and to administer membership.

The CCTV User Group Ltd. may monitor the usage of its website by Members whilst respecting the privacy of its them. Additionally, makes Member contact information available through its Membership Directory to other Members using its website and to those who register for its conferences. Please see our Privacy Policy for more information on how and for what purposes we use your personal data.


Data disclosures to third parties
CCTV User Group Ltd is committed to protecting the privacy and personal data of its members and subscribers. 

CCTV User Group Ltd is funded by events and other product & membership fees, and by business partners – commercial providers of products and services – but CCTV User Group Ltd does not provide member or subscriber data to these partners except for the information that is readily available such as delegate lists for attendees of CCTV User Group Ltd events.

Event Terms and Conditions

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Event - Terms & Conditions

A contract shall be deemed to have been made between the CCTV User Group Ltd. ("the CCTV User Group") and the booking client ("delegate" or "exhibitor') when the delegate or exhibitor has confirmed requirements via email, vocally, via the CCTV User Group website or event registration form and the CCTV User Group has accepted this booking – a booking confirmation email being proof of such acceptance and the purchaser is liable for full payment of the delegate/s and any stand/s space fees.

Bookings do not automatically guarantee confirmation of a place at the event. The CCTV User Group will confirm all bookings in writing. Places cannot be fully reserved without full payment having been received. All bookings are made on a first-come, first-served basis. The CCTV User Group reserves the right to refuse bookings at its discretion.

We reserve the right to amend, otherwise change or cancel any booking or event at any time without prior notice. Any changes or cancellations will be communicated to all those who have made a booking at the earliest possible opportunity

Payment is required on "Receipt of Invoice". 

Full payment must be received prior to attendance at an event.
Invoices will be sent out shortly after completion of registration and receipt of your Purchase Order Number.

If payment is made via a credit card, our website will send a credit card receipt to you shortly following the transaction. 


Delegate Substitutions & Cancellations
If for any reason, the registered delegate is unable to attend the event, a replacement delegate may be sent. On the occasion where no replacement delegate can attend on your behalf, the CCTV User Group Ltd. will provide a paid credit for use against a future event which will be valid for 12 months from the original event date. The CCTV User Group Ltd. reserves the right to change the date and/or venue of the event without prior notice. ​


How to notify us of "Delegate Cancellations and Substitutions"
There is no charge to change the delegate attending one of our events. To do so, please email quoting the booking reference number in the subject field.

Please send us an email with the new delegate’s name, job title, email address and any special requirements they may have (including dietary requirements), and we will make all the necessary changes. Please remember that if you make a change only a few days before the event, we might not be able to change the name in our printed materials. 


Special Requirements
Please indicate on the registration form or email us if there are any special dietary and/or access /special requirements for the delegates attending. We will endeavour to accommodate all requests where possible. Please contact us to discuss any issues directly on 07831 715401.


Event Alterations
The CCTV User Group Ltd. reserves the right to alter the dates, location or programme without notice including the substitution, alteration or cancellation of speakers and/or topics and/or the alteration of the dates & times of the event up until one day prior to the event. The CCTV User Group Ltd is not responsible for any loss or damage as a result of substitution, alteration, postponement or cancellation of an event.

In the event that The CCTV User Group Ltd cancels an event or part of it for any reason within their control, you will receive full credit for 100% of the registration fee paid. You may use this credit for another The CCTV User Group Ltd event to be mutually agreed with The CCTV User Group Ltd, which must occur within one year from the date of cancellation.

Cancellation: If unforeseen circumstances cause The CCTV User Group Ltd. to cancel an event all delegates will be informed as soon as possible and a full registration fee refund or credit will be made.

Cancellations by you must be received in writing (via email or post) in advance of the event.


The following cancellations charges apply:

a. 6+ weeks notice: Full refund

b. 5-6 weeks notice: 60% refund

c. 4-5 weeks notice: 40% refund

d. 0-4 weeks notice: No refund

e. Failure to attend: No refund



The delegate agrees to hold The CCTV User Group Ltd. harmless for any injury or death that may occur at the event. The CCTV User Group Ltd is not responsible for the behaviour of the delegates while at the event/symposium and is also not accountable for any costs, damages and/or expenses connected with the delegate’s transportation to/from the event or anything relating to third-party services in connection with these and reserves the right to remove, cancel or postpone any delegate attendance preceding, prior to or during the event.


Alternative Delegate Nomination

Your Purchase Order Number: ____________________________________

Your Name: ____________________________________________________

Your Organisation: _____________________________________________

Your email address: _____________________________________________

Your contact number: ____________________________________________

Your Purchase Order Number: ____________________________________


Alternative delegate details:

Alternate delegate Name: ____________________________________________________

Alternative delegate Organisation: _____________________________________________

Alternative delegate email address:

Alternative delegate contact number:____________________________________________

Alternative delegate email address: _____________________________________________


When you have completed the form, please email it back to us at bookings@cctvusergroup.com


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The content on this website, including images, data and design, is provided for information purposes and for personal, non-commercial use only.

The use of and access to the information is regulated by intellectual property rights (copyright). No part of this site may be copied or adapted without written permission from The CCTV User Group Ltd.

Where stock images have been used the associated fees for licensed use have been paid.

Where items are shown in our Blog section the copyright belongs to the original author and links to them are shown in each article.

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